TERMS & CONDITIONS

Please read the terms & conditions carefully as the use of our service depends on your acceptance of the terms & conditions ("Terms").

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By using our website or any of our services on social media or otherwise, you agree that you have read and understood these Terms.

In these Terms, “user” and "you" mean the end users accessing our website and social media pages and using the Services offered. “We", "us" and "our" will mean “Desi Roots”.

Introduction to Desi Roots

Welcome to Desi Roots. The domain name www.desirootsfashion.com (hereinafter referred to as the "Website")

If you use the services of the Website, you will be subject to the guidelines, terms and conditions given by the Website. When you use the Website, you agree to follow these Terms.

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All products and services displayed on the Website constitute an "invitation to offer". Your order for purchase constitutes your "offer", which will be subject to the terms and conditions as listed below. We reserve the right to accept or reject your offer. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Desi Roots prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

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Services Offered

Desirootsfashion.com is a website that aims to provide fabrics or dress materials which can be customized according to the needs and demands of the user. Users can purchase from the website or from our social media channels. Upon placing an order on the website, we will get the product delivered to you.

Account and Registration

We protect your Information according to our privacy policy. By using our website, you agree that you are responsible for (i) maintaining the confidentiality of your account and password, (ii) restricting access to your computer, and (iii) accepting responsibility for all activities that occur under your account or password.

We will not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below.

If we have a reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to Desi Roots.

Pricing

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and services may change at Desi Roots’ discretion.

Please note that the payment should be processed prior to the dispatch of the product that you have ordered.

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Cancellation by us

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or other problems.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have made payment for the same, the said amount will be reversed back to the account from which payment was made.

Final and Binding Decision

Any decision taken by us in respect of cancellation of an order shall be final and binding on you. You hereby agree to not dispute the decision made by us and accept the decision regarding such cancellation.

Credit/Debit card and other financial details

We at Desi Roots believe that the Debit/Credit card details and other financial details provided by you to get the services from website will be correct and accurate and you will not provide any card or other financial details which are legally not owned by you. We will not utilize the information provided by you and will not be shared by the website with any of the third parties unless required for fraud verification or by law, regulation or court order.

We will not be liable for any Debit/Credit card fraud or other type of financial fraud.

Fraudulent/Declined Transactions

To provide a safe and secure shopping experience, we may regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, we reserve the right to cancel all past, pending, and future orders without any liability.

If your order being canceled and your card or bank is charged, we will reverse the charged amount to your account except processing fee of payment gateway or as per the conditions of Transaction merchant.

The customer may be considered fraudulent if any of the following scenarios are met:

• Customer doesn't reply to the payment verification mail sent by us

• Customer fails to produce adequate documents during the payment details verification

• Misuse of another customer's phone/email

• Customer uses invalid email and phone no.

• Overuse of a voucher code

• Use of a special voucher not tagged to the email ID used.

• Customer returns the wrong product

• Customer refuses to pay for an order

• Customer is involved in the snatch and run for any order

The customer may be considered a loss to business if any of the following scenarios are met:

• Customer with a very high return rate

• Invalid/Incomplete address cases

• Repeated request for monetary compensation for petty issues

• Account for the customers falling in fraudulent or loss to business category may be blocked.

Colors

We have made every effort to display the colours of our products that appear on the Website as accurately in reality. However, as the actual colours you see will depend on your monitor color settings, we cannot guarantee that your monitor's display of any colour will be accurate.

Modification of Terms & Conditions of Service

We can at any time modify the Terms of Use without any prior notification being provided to you. You can access the latest version of the Terms of Use at any given time on the Website. You should regularly review the Terms of Use on the Website. In the event the modified Terms of Use are not acceptable to you, you can discontinue using the service.

However, if you are continuing to use the service you will be deemed to have agreed to accept and abide by the modified Terms of Use of this Website.